Frequently Asked Questions About Car Rental in Formentera
Everything you need to know to rent your vehicle at La Savina Port with total transparency, security, and no hidden costs.
Pick-up and Location at the Port
Where do I pick up my vehicle when arriving by ferry?
Our central booking office is strategically located right inside La Savina Port. You won’t need any shuttle bus transfers; upon stepping off the ferry, simply head to our offices by following this Google Maps link.
What happens if my ferry arrives after office hours?
At ProAuto, we adapt to the ferry companies’ schedules. We offer an out-of-hours pick-up and drop-off service coordinated with the ferry arrivals. If your boat arrives late or leaves very early, we will arrange the delivery so you are not left without transport. This service is available upon request and subject to availability; in some cases, out-of-hours delivery might not be possible, but we always offer solutions and alternatives if needed.
Can I have the car delivered to my hotel or accommodation?
Yes. At ProAuto, we provide a personalized delivery service. We can deliver the vehicle directly to your hotel, guesthouse, or private villa anywhere across the island of Formentera.
Can I return the vehicle to a different office from the one where I picked it up?
Yes, thanks to our “One-Way” service. You can pick up your car or scooter at one of our offices (e.g., La Savina) and return it to a different one (e.g., Es Pujols) without any hassle.
Rental Requirements
What documentation is mandatory to collect my rental?
It is essential to present: a valid driving license (or an international driving permit if you are from outside the EU), a valid ID card or Passport, and your booking voucher. Photos or photocopies of documents are not accepted.
What is the minimum age to rent with ProAuto?
The age requirement varies depending on the vehicle type:
- Groups A, B, C, D, F…: 21 years old and 2 years of driving experience.
- Higher and special categories: 25 years old and 3 years of driving experience.
Insurance, Coverages, and Payments
What insurance is included and are there any excess fees?
Our rates include Compulsory Insurance and Third-Party Liability. There is a damage excess fee depending on the vehicle category (€600-€1500). For complete peace of mind, we recommend purchasing our SUPER CDW coverage, which completely eliminates the excess.
Can I pay with a debit card?
Yes, we accept debit cards. In this case, it is mandatory to leave a security deposit, the amount of which depends on the vehicle category and the selected coverages.
Regulations and Driving in Formentera
Do I need to pay the formentera.eco tax or apply for a permit?
No. When renting with ProAuto, all our vehicles already have the mandatory authorization to drive on the island. The formentera.eco permit is included in the price, so you won’t have to pay extra fees or handle any paperwork.
Do electric cars pay to enter Ses Illetes?
No! When renting an electric car with ProAuto, access to the Ses Salines Natural Park is free and priority-based. Additionally, you can park for free in the blue and green zones across the entire island.
How does the fuel policy work?
We apply a “Full-to-Same” or “Full-to-Full” policy. We hand over the vehicle with a full tank (or a specific level) and you must return it with the same amount. This way, you only pay for what you use.
Modifications and Assistance
How can I cancel my reservation?
You can cancel free of charge if you do so at least 72 hours in advance. For modifications to contracts that have already started, a 48-hour notice is required.
What assistance do I have in case of a breakdown?
We offer roadside technical assistance across the entire island of Formentera. Our team of professionals will travel to your location to resolve any unexpected issues quickly.