General conditions

Reservations and Cancellations:

                                                                                  Rental Conditions at ProAuto Rent a Car

DOCUMENTS REQUIRED UPON VEHICLE PICK-UP:

  • Credit Card (NO AMEX, NO DINERS CLUB)

  • Valid Driver’s License

  • National ID (DNI/NIE) or Passport

  • Printed voucher or digital version on a mobile device

RENTAL CONDITIONS

The renter receives the vehicle in perfect working condition and confirms this upon pick-up. They acknowledge being informed about the correct fuel type for the vehicle and commit to returning it in the same condition.

The renter agrees to pay for all fines due to traffic violations and to notify the rental company when settling the account.

The renter assumes full civil and criminal responsibility for the vehicle’s use and under no circumstances may use it to transport goods, especially if such goods are illegal.

As per the previous clause, the renter is covered by third-party liability insurance through the policy contracted by the rental company, and for personal injuries under the conditions established by the Mandatory Insurance Regulations.

The renter agrees to carry the rental document provided by the company to present to authorities if required.

The rental company reserves the right to refuse rental service at its discretion. The company may also withdraw the vehicle if the renter misuses it or drives under the influence of alcohol, drugs, fatigue, or illness.

Subleasing or allowing anyone other than the main renter to drive the vehicle is strictly prohibited without prior written consent from the rental company.

MINIMUM AGE: 21 years and 2 years of driving experience for all vehicle groups; 25 years and 3 years of experience for groups 2, 3, 4, 5, M, N.

YOUNG DRIVER (21–24 years): Due to higher accident rates, an extra charge of €3/day applies. Young drivers cannot waive the excess.

ADDITIONAL DRIVER (Optional): €3/day up to a maximum of €35.

INCLUDED: VAT, CDW insurance (Collision Damage Waiver) with excess of €500–€2,500 (depending on vehicle group), unlimited mileage, port charges, and local taxes.

CHILD SEATS (OPTIONAL):

  • Group 0-3 seat: €4/day

  • Isofix seat: €6/day

  • Booster seat: €3/day

  • Max charge per seat: €54. Request in the reservation comments section.

EXCESS & INSURANCE (Optional, payable upon vehicle pick-up)

The basic insurance does not cover loss, theft, or damage to transported goods.

EXCESS AMOUNTS BY VEHICLE GROUP:

  • Groups A, AA: €600

  • Groups B, C, C1: €700

  • Groups D, D1, F, G, K2, G2, L, K, J, HH, H, I, 2: €800

  • Groups N, M, P, P2: €1,000

  • Groups VV: €1,500

  • Groups 3, 4, 5: €2,500

    • Group 4, 4×4, and 5: Excess reduced to €1,000 + VAT

    • Group VV-MINI: Full excess blocked or reduced to €800 + VAT

EXCESS WAIVER (Optional, VAT included):

  • Groups A, AA: €10/day

  • Groups B, C, C1, D: €12/day

  • Groups D1, F, G, G2: €14/day

  • Groups D2, H, HH, I, J, K, K2, L, M, 2, VV: €16/day

  • Group N, 3: €25/day

  • Group 4, 5, P: €27/day

TYRES & RIMS INSURANCE:

  • Groups A, AA: €2/day

  • Groups B, C, C1, C2, C3, D, G, G2, J, K, H, HH, 2: €3/day

  • Groups 3, 4, 5, 4×4, VV, D1, D2, F, L, I, M, N, P, P2: €4/day

    • All prices include VAT.

Lost keys inside the locked vehicle: €25 fee to dispatch spare keys.
In case of an accident (if conditions are met), a replacement vehicle will be provided.

MOTORCYCLE INSURANCE CONDITIONS (Motorent Pujols provider):
  • Excess: since €600 (depending on model)
  • Third-party insurance
  • Roadside assistance included during business hours ( Motorent Pujols)

       Details:

  • In the event of damage, negligence, or theft, the excess applies.
  • Roadside assistance is only available during office hours. Misuse may incur extra charges.
  • Accessories (keys, helmets, chargers, top case, etc.) are not covered and will be charged if lost/damaged.

OTHER CHARGES:

Post-rental charges may include:

  1. Special cleaning fee up to €150 for vehicles returned in an unacceptable state.

  2. Loss of documents/keys, or delivery of keys to the wrong office: up to €600.

    • Locked keys inside the car: €25 fee.

  3. Towing costs (NOT INCLUDED).

  4. Damages not covered, such as keys, rims, tyres (including punctures), glass, mirrors, vehicle interior, and misfuelling.

  5. Traffic fines and legal expenses during the rental period.

  6. Administrative fee: €25 for processing official communications.

  7. Accident-related repairs, in the event of:

    • Violation of rental terms

    • Driving negligence

    • Breach of traffic laws

RENTAL EXTENSION POLICY:

To extend your rental, follow these steps:

  1. Visit the nearest office at least 24 hours before the original return time.

  2. Vehicle inspection with company staff.

  3. Pay for additional rental and charges.

  4. Sign a new contract or an annex.

If the above is not done, and the vehicle is not returned on time, a fee of the regular daily rate + 50% penalty will apply.
Extensions will not be accepted via phone or email. You must visit a rental office.

FUEL POLICY:

The preferred policy is Full-to-Full. Other policies may apply; additional fuel charges will be clearly indicated. If more fuel is returned than received, the company will refund the difference upon request.

IMPORTANT:
Wrong fuel type = €150 + VAT repair fee, plus applicable excess.
Vehicles are provided with enough fuel to reach the nearest gas station.

ELECTRIC VEHICLES:

The renter is responsible for keeping the battery charged.
If roadside assistance is needed due to a flat battery, all costs (tow truck, technician, etc.) are borne by the renter.
Replacement (if available) will only be provided at a rental office, with a €50 delivery fee if elsewhere.
If no vehicle is available, the renter must wait for a full recharge.
Vehicles must be returned with at least 20% battery. Otherwise, a €50 fee will apply.

Charging stations (free & paid) are available across the island:
https://www.formentera.es/wp-content/uploads/2019/01/mapa_electric.com

ADDITIONAL TERMS FOR SOFT-TOP VEHICLES (GROUPS G, G2, J, K, K2, M, VV, 3, 4, 5):

  • The customer must inspect and confirm the condition of the soft-top and its frame.

  • Any damage or loss to the top or its structure is not covered by any insurance and must be fully paid for.

  • Damage often requires full replacement due to the unavailability of spare parts.

  • Damage to fabric tops requires full replacement.

  • Charges for damage/loss of soft-top components may reach €2,500.

  • Instructions for folding/unfolding will be provided. If in doubt, visit the nearest office.

VEHICLE DELIVERY:

Upon delivery and return, vehicle condition checks will be performed if requested. Customers may also request a delivery report.

Night Reservations (Optional):
An extra charge of €35 (VAT included) applies from 9:00 PM to 11:30 PM. *Check date availability.

PAYMENT METHODS: VISA, MASTERCARD, CASH
Debit cards are not accepted for deposits.
A CREDIT CARD is required at pick-up.
Online reservations must be paid upon arrival using a credit card. (NO AMEX, NO DINERS CLUB)

DRIVING IN EUROPE INFO:

https://www.dgt.es/nuestros-servicios/permisos-de-conducir/permisos-extranjeros-y-de-fuerzas-y-cuerpos-de-seguridad/permisos-validos-para-conducir-en-espana/

INTERNATIONAL DRIVING PERMIT IS MANDATORY FOR NON-EU COUNTRIES.

  • Minimum rental is one day (24 hours from pick-up or reserved time).

  • The renter confirms they hold a valid driver’s license for the rented vehicle.

  • Any legal disputes will be subject to the applicable legal jurisdiction.

  • A CREDIT CARD is required at vehicle pick-up.

  • MAXIMUM CLAIM PERIOD: 30 DAYS AFTER SERVICE.

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